33) support agreement

the Software Maintenance and Technical Support Agreement supplied separately by WSL.
Source: http://www.wallingfordsoftware.com/info/terms/sales_terms.asp

32) Software as a Service (SaaS)

Software as a service (SaaS, typically pronounced 'sass') is a model of software deployment whereby a provider licenses an application to customers for use as a service on demand. SaaS software vendors (such as CyberShift or SalesForce.

Source: http://en.wikipedia.org/wiki/Software_as_a_service

31) software

written programs or procedures or rules and associated documentation pertaining to the operation of a computer system and that are stored in read/write memory; "the market for software is expected to expand"

Source: http://wordnetweb.princeton.edu/perl/webwn?s=software

30) single-user license

A single user license is a byte code license. The single user license grants LC the right to install and use the software on a single machine which is not used as a server. LC is not allowed to copy or install the software to another machine.
source: http://swerl.tudelft.nl/twiki/pub/MartinPinzger/MartinPinzgerDA4Java/GeneralLicenseTerms.html

29) Service Pack

A service pack (in short SP) is a collection of updates, fixes and/or enhancements to a software program delivered in the form of a single installable package.
Source: http://en.wikipedia.org/wiki/Service_pack

28) seek time

the time it takes for a read/write head to move to a specific data track.
Source: http://wordnetweb.princeton.edu/perl/webwn?s=seek%20time

27) Sectors

A sector is a specifically sized division of a hard disk drive, optical disc, floppy disk or other kind of storage medium.

Usually, one sector of a hard disk drive or floppy disk can hold 512 bytes of information. One sector of an optical disc can usually hold 2048 bytes.

Source: http://pcsupport.about.com/od/termss/g/sector.htm